Service Management

IT Service Management

Today many organizations are looking to make smarter investments in technology. The key to determining IT investment’s ROI is not the value in incurs on the balance sheet, but the value the technology provides to their business. An IT Service Management (ITSM) approach built on ITIL standard policies, processes and objectives, can help to determine  real business value. ITSM can help transform your IT investments to produce focused business goals while improving the efficiency and quality of your IT systems. Our ITSM solution provides an understanding of  your entire organization’s IT services and systems, which results in increased management, clarity, and effectiveness of your systems.

With over 20 ITIL-certified consultants on staff, Avocette is able to assist our clients with their own internal efforts to apply IT Service Management best practices to their organization.  Our team focuses on all three aspects of ITSM improvement, People, Process, and Technology. Our ITSM methodology focuses on client engagement with extensive as-is and to-be strategic and process design.  We have tools that help automate assessment, design, and tool requirements development, and can publish end-state process to our clients through an online portal.

Benefits to Avocette’s IT Service Management Approach:

  • Cost transparency
  • Higher quality IT service delivery
  • IT directly aligned with business goals
  • Protection of IT investments
  • Increased satisfaction of IT systems
  • Boost service levels