Managed Services

One source for all your needs.

One source for all your needs

Even though organizations can be faced with limited internal technical resources and limited budgets, does not mean you should have to sacrifice the quality of service delivery. Many organizations both large and small do not have the required resources to support their own IT infrastructure, nor the trained in-house professionals, or tools for monitoring and repairing key processes. The solution to this? IT Managed Services.

We have been providing Managed Services to organizations across North America for over 35 years. From our extensive experience, we have developed flexible and scalable levels of IT support that can be used for any size of business.

 

Avocette’s IT Outsourcing offerings:

  • Staffed Service Support Desk providing a single point of contact for clients
  • Secure, online service request software for request tracking and management
  • After hours on-call services available
  • ITIL-based processes for managing maintenance service delivery
  • Secure development environment and access to Java, Oracle and .Net toolsets
  • 50+ person application support team that includes service delivery managers, business analysts, developers, QA analysts, database administrators and other technical specialists
  • Different levels of problem triage to provide the right level of attention and resolution
  • Fixed monthly IT budgets

 

Benefits:

  • Cost savings
  • Operational efficiency
  • Responsiveness to customers
  • Risk aversion
  • Better resource utilization
  • Improved system performance
  • Transparency
  • Access to Professional advice

Call us today to learn more about Avocette’s Managed Services!