Application Service Management

Applying Best Practices to Support your Technology

Today’s IT landscape is both complex and demanding. IT executives are constantly faced with tight budgets, producing value, adapting to meet the needs of their organization and mitigating risks, all while trying to drive business growth.

Avocette’s Application Management Services (AMS) provide support, management and maintenance of diverse applications. Our expertise helps to identify areas for cost savings, continuous improvement, and operations efficiency. Most importantly, we ensure systems remain available, reliable and secure, so that our clients can count on their mission-critical applications without interruption. We provide flexible levels of support and maintenance that can meet the needs of any organization. Furthermore, we operate under the ITIL Framework to ensure that we deliver best practice application support and IT services.

We deliver the necessary expertise and solutions to your applications, so you can keep up with the ever changing business world.

Our Application Management Services approach offers:

  • Incident management
  • Problem management
  • Enhancement management
  • Release management
  • Change management
  • Documentation management

Application Modernization

Updating legacy systems to modern technological applications can be a daunting prospect. We explore options with our clients, including discussing opportunities to update legacy systems rather than completely replace them. If appropriate, this process allows the client to maintain legacy applications, have an expanded IT network, introduce new technology were appropriate and improve the performance and reliability of their systems.

Application Development and Maintenance

Outsourcing application development and maintenance can be a big decision but the results can deliver significant return. We have over 10 years of Application Development and Maintenance experience to help improve systems, achieve significant cost savings and ensure business goals are met. As a Microsoft Gold Partner, we specialize in technologies such as SharePoint, .Net, SQL platforms to create winning solutions.

Application Support

Found a problem? Don’t panic. Our staffed service desk, 50+ person application support team that includes service delivery managers, business analysts, developers, QA analysts, database administrators and other technical specialists are here to help. We will get you up and running in no time.