Avocette Blog

The Resort Municipality of Whistler (RMOW) chooses Avocette

June 27th, 2016 | Posted in Announcements, In the News

Resort Municipality of Whistler (RMOW) has chosen Avocette to implement the Accela Civic Platform, providing citizens online and mobile services.We are pleased to announce that the Resort Municipality of Whistler (RMOW) has awarded Avocette the contract to implement a modern, cloud based Asset Management Solution that will revolutionize their online customer services.

We will be working with the RMOW to implement the Accela Civic Platform, which will empower municipal employees to provide citizens with more efficient and responsive services through online access and mobile devices.

The Civic Platform will give residents 24/7 access to the RMOW’s services from an online portal or an application on their mobile device.

For example:
A citizen spots a problem such as a damaged storm drain and reports it to RMOW directly from their mobile device. The application automatically assigns the incoming request to the appropriate department and staff member, who receives the work order on their mobile device in the field. When they complete the request, the staff member updates the workflow, triggering the application to notify the original citizen of its completion.

The implementation and software costs are estimated to total $1.21 million over the first five years. It is also estimated that using the Accela Civic Platform will save the RMOW more than $1 million in the first five years. Savings will come through more effective and timely management of the municipality’s assets, such as sewer and storm water systems.

Enabling the public to engage with their government both when and how they so choose will help the RMOW extend the life of infrastructure by catching and responding to issues early.

The improved communication between citizens and the municipality will also help the RMOW gain deeper insight into community issues, increase resident satisfaction, and achieve future cost savings on service delivery through the archiving and management of customer service data.

Avocette has 15 current and completed Accela engagements, and more than 25 Accela Consultants based throughout North America.

Ask us how we can save you more than $1 million as well!

See you at MISA Ontario 2016

June 2nd, 2016 | Posted in Trade Shows

MISA Ontario

MISA Ontario 2016

Avocette is exhibiting at the Municipal Information Systems Association (MISA Ontario) annual conference next week from June 5th – 8th at Blue Mountain Resort in Grey County, Ontario. Visit us at booth #1 to find out more about our many successful engagements with municipalities and other public sector clients across Canada and the United States.

MISA Ontario is an annual event for municipal IT professionals and managers, as well as the companies that work with them, to come together and discuss current trends in Municipal Information Technology. This year, the role of Canada’s Municipalities in the Digital Age will be explored through topics including risk management and measurement, civic engagement, the Internet of Things (IoT), security and privacy, GIS, social media strategy, advanced communications and collaboration.

This year’s theme of “Colour I.T. Your Way” is a celebration of the multitude of applications and configurations of Municipal I.T. and also a clever nod to the host: Grey County. You can learn more about the County of Grey and its nine member municipalities here.

For updates on the event, follow us on Twitter @AvocetteInc and check out the official hashtag #MISAon. We look forward to seeing you there!

Support for Wood Buffalo

May 10th, 2016 | Posted in Announcements, In the News

Avocette Supports Wood Buffalo

Flag image courtesy of the Regional Municipality of Wood Buffalo www.rmwb.ca

We’d like to extend our support to the people affected by the terrifying wildfires in Fort McMurray and surrounding communities of the Regional Municipality of Wood Buffalo. At the time of posting, the following communities are under an evacuation order:

  • Fort McMurray
  • Anzac
  • Gregoire Lake Estates
  • Fort McMurray First Nation

Avocette and the Regional Municipality of Wood Buffalo have been working closely together for three years. On behalf of everyone at Avocette, we have pledged a cash donation of $5,000 to the Canadian Red Cross Alberta Fires Emergency Appeal, which the Canadian federal government and province of Alberta will match, and waived our monthly Service Plus++ support fees for May.

Here’s how you can  donate to the Red Cross Alberta Fires Emergency Appeal:

  • Go online at www.redcross.ca
  • Call toll-free at 1-800-418-1111
  • Text REDCROSS to 30333 ($5 donation)
  • Text FIRES to 45678 ($10 donation)

Avocette Renews Gold In The Microsoft Partner Network

March 22nd, 2016 | Posted in Announcements, Information Technology, Partners

We are proud to announce that Avocette has attained the Gold Application Development competency and Gold Data Platform competency in the Microsoft Partner Network. These achievements demonstrate Avocette’s “best-in-class” ability and commitment to meet Microsoft Corp. customers’ evolving needs in today’s dynamic business environment. Avocette is now a part of the top 1 percent of Microsoft’s partner ecosystem.

microsoft partner network gold competencies

Earning a Microsoft Gold Competency

This is the eleventh consecutive year that Avocette has earned the Gold Application Development competency, and fifth consecutive year that we’ve earned the Gold Data Platform competency. In order to earn a Microsoft gold competency, partners must:

  • Successfully complete exams (resulting in Microsoft Certified Professionals) to prove their level of technology expertise,
  • Designate these certified professionals uniquely to one Microsoft competency, ensuring a certain level of staffing capacity,
  • Submit customer references that demonstrate successful projects
  • Implement a yearly customer satisfaction study,
  • Meet a revenue commitment (for most gold competencies), and
  • Pass technology and/or sales assessments.

“By achieving a gold competency, partners have demonstrated the highest, most consistent capability and commitment to the latest Microsoft technology,” explains Phil Sorgen, corporate vice president, Worldwide Partner Group at Microsoft Corp. “These partners have a deep expertise that puts them in the top 1 percent of our partner ecosystem, and their proficiency will help customers drive innovative solutions on the latest Microsoft technology.”

Gold Application Development and Gold Data Platform Competencies

By gaining access to a comprehensive set of benefits through the Application Development and Data Platform competencies, Avocette can help new customers become more productive and profitable through deployment of business applications, advanced web portals and rich client user interfaces that run on premises or in the cloud.

Earning the Application Development and Data Platform competencies helps differentiate Avocette as trusted experts through the development and deployment of commercial or custom applications built using core Microsoft technologies. These core Microsoft technologies include Windows Server and Windows 8 operating systems, the Windows Azure platform, Microsoft SQL Server 2014, Microsoft Visual Studio 2015 development system, Microsoft BizTalk Server and emerging cloud-based and web business models.

About the Microsoft Partner Network

The Microsoft Partner Network helps partners strengthen their capabilities to showcase leadership in the marketplace on the latest technology, to better serve customers and, with 640,000 Microsoft partners in their ecosystem, to easily connect with one of the most active, diverse networks in the world.

Managed Services and the Microfoft Partner Network