Managed IT

Let us Manage your Computing Environment

Many organizations simply do not have the resources to support their own IT infrastructure, or trained in-house professionals, or tools for monitoring and repairing key processes.  So, how do you create the best Infrastructure for your organization? In a word: Avocette.

Avocette consultants work closely with your senior management team to develop IT road maps and strategies. We examine the factors, both internal and external, critical to the success of your organization, and develop strategies to maximize how information technology can serve your organization’s objectives.

Avocette’s Managed IT Services offerings include:

  • Staffed Service Support Desk, providing a single point of contact for clients
  • Secure online service request software for request tracking and management
  • After hours on-call service availability
  • ITIL-based processes for managing maintenance service delivery
  • Secure development environment and access to Java, Oracle and .Net toolsets
  • Different levels of problem triage to provide the right level of attention and resolution
  • Fixed monthly IT budgets

Onsite Support and IT Deployment

Our onsite support services are designed for customers who have additional support requirements beyond what our Enterprise Service Desk can provide. Qualified support personnel fix IT problems right the first time, increasing end-user satisfaction and productivity. Onsite service is provided for emergency response, or can be pre-scheduled based on your specific requirements.
Avocette sources and deploys solutions from Tier 1 suppliers, such as Microsoft, Tech Data, Ingram and Dell, ensuring the most reliable computing environment for your entire computing life-cycle. We also provide equipment disposal that adheres to specific regulatory requirements in your industry.

Avocette helps with Infrastructure

  • Data center facilities and management
  • Technical service desk
  • Printing and document management
  • Remote infrastructure services
  • Transformation services
  • Backup and replication
  • Business continuity planning / disaster recovery services
  • Cloud (Iaas, SaaS, PaaS) provisioning and migration services
  • Microsoft 365
  • Managed security services
  • Enterprise service management
  • Virtual workplace solutions

Managed Security Services

Our information security services enable organizations to establish, implement and maintain risk management strategies that balance the sharing of information  with information security needs. Our range of IT security services include:

  • Implementing security in software development life cycles
  • Achieving and maintaining compliance with industry regulations, privacy and data security standards such as PCI DSS, HIPAA and PIPEDA
  • Controlling user access and identity management
  • Implementing strategies to manage spam, viruses, worms ,and other malware
  • Reviewing the security of existing IT systems and applications
  • Designing and implementing secure technical solutions and architectures
  • Ensuring data confidentiality and use of encryption

Proactive Systems Monitoring

Preventing problems before they occur ensures system availability and reliability.

To ensure a smooth-running computing environment, we provide scheduled operating system and applications patch management. We perform configuration verification and testing to ensure trouble-free implementation. We monitor all critical network components such as workstations, servers, applications, websites, network services and network devices to proactively identify potential problems and issues before they arise.

Our web-based monitoring technology requires no agents to be installed on the devices being monitored and can be turned on within hours. Benefits include:

  • A single view of your technology environment
  • Improved system performance and availability
  • Reduced downtime
  • Better capacity planning
  • Remote access

IT Help when you need it

If you don’t need full onsite support and deployment, Avocette’s Enterprise Service Desk can meet your needs. With our Enterprise Service Desk, you can focus on what you do best without the worry of IT problems halting your productivity. Our highly trained service desk engineers can work with you and your associates on the day-to-day activities that support your organization. Avocette’s Enterprise Service Desk is designed to be comprehensive, yet flexible.

Our service desk support provides a single point of contact for service requests and emergency calls offered during regular and after business hours.

  • ITIL-based methodology and toolset (Incident Management System) accessible over the web by both Avocette and your staff
  • On-demand reporting
  • Help Desk Institute Certified Engineers to ensure  your customer issues are resolved by courteous, knowledgeable experts
  • MSP Alliance Accredited Network Operations Center
  • Proven call-taking and problem-solving methodology adapted to your needs
  • Access to state-of-the-art technology designed  to proactively maintain reliable systems and networks

Our Enterprise Service Desk consistently receives above industry average customer satisfaction ratings.

Want some support managing your IT infrastructure?