Even though organizations can be faced with limited internal technical resources and limited budgets, does not mean you should have to sacrifice the quality of service delivery. Many organizations both large and small do not have the required resources to support their own IT infrastructure, nor the trained in-house professionals, or tools for monitoring and repairing key processes. The solution to this? IT Managed Services.
We have been providing Managed Services to organizations across North America for over 35 years. From our extensive experience, we have developed flexible and scalable levels of IT support that can be used for any size of business.
Avocette’s IT Outsourcing offerings:
Staffed Service Support Desk providing a single point of contact for clients
Secure, online service request software for request tracking and management
After hours on-call services available
ITIL-based processes for managing maintenance service delivery
Secure development environment and access to Java, Oracle and .Net toolsets
50+ person application support team that includes service delivery managers, business analysts, developers, QA analysts, database administrators and other technical specialists
Different levels of problem triage to provide the right level of attention and resolution
Fixed monthly IT budgets
Responsiveness to customers
Better resource utilization
Improved system performance
Access to Professional advice
Call us today to learn more about Avocette’s Managed Services!
Avocette is exceptionally responsive to customer needs... quick, reliable, and customer-driven.