Maximize the Return on your Accela Civic Platform
Avocette’s ServicePlus for Accela is a comprehensive managed service designed to provide clients the best possible Accela experience—from implementation to training, long term support, and enhancements.
ServicePlus for Accela maximizes the return on your Accela Civic Platform investment with a suite of services to ensure continuous solution improvement and the ability to schedule and manage maintenance cycles. ServicePlus is a customized approach to ongoing Accela support and enhancements.
Avocette ServicePlus helps you get more out of Accela by:
- Handling implementation issues
- Getting the latest version of Accela deployed
- Moving to the cloud
- Enhancing mobile access
- Getting useful information from your reports
- Designing efficient workflows
Why ServicePlus for Accela
Accela Civic Platform is a powerful software solution intended to connect citizens with government. Yet, with that power comes complexity and common customer concerns:
Avocette ServicePlus was designed to meet those concerns. We recognized the need for extended support, configuration, and training beyond the support that has been traditionally offered. Avocette ServicePlus brings peace of mind to your Accela administrators, staff, and citizen users.
ServicePlus Tailored to Your Needs
Support Services
- Service Desk up to 24x7
- Dedicated Service Delivery Manager
- Service level agreement for incident management
- Accela upgrade and migration
- Data conversion
- New functionality and enhancements
- Integration, including payment server and GIS
- Database maintenance
- Mobile applications
- Report creation and improvement
- Dashboard creation and management
- Automation and workflow improvement
- Private cloud migration
- On-premise to Accela Cloud migration
- On-call and after hours support
- Training, ongoing and remedial
- Short term staff augmentation
Deployment Services
- Implementation of new modules and services
- Estimation
- Training
- Analysis, design, and implementation
- Integration
- Data conversion
- Quality assurance
- Deployment
- Project management
- Organizational change management