ServicePlus Tailored to Your Needs
Support Services
- Service Desk up to 24x7
- Dedicated Service Delivery Manager
- Service level agreement for incident management
- Accela upgrade and migration
- Data conversion
- New functionality and enhancements
- Integration, including payment server and GIS
- Database maintenance
- Mobile applications
- Report creation and improvement
- Dashboard creation and management
- Automation and workflow improvement
- Private cloud migration
- On-premise to Accela Cloud migration
- On-call and after hours support
- Training, ongoing and remedial
- Short term staff augmentation
Project Delivery Services
- Implementation of new modules and services
- Estimation
- Training
- Analysis, design, and implementation
- Integration
- Data conversion
- Quality assurance
- Deployment
- Project management
- Organizational change management