We are pleased to announce that the Resort Municipality of Whistler (RMOW) has awarded Avocette the contract to implement a modern, cloud based Asset Management Solution that will revolutionize their online customer services.
We will be working with the RMOW to implement the Accela Civic Platform, which will empower municipal employees to provide citizens with more efficient and responsive services through online access and mobile devices.
The Civic Platform will give residents 24/7 access to the RMOW’s services from an online portal or an application on their mobile device.
A citizen spots a problem such as a damaged storm drain and reports it to RMOW directly from their mobile device. The application automatically assigns the incoming request to the appropriate department and staff member, who receives the work order on their mobile device in the field. When they complete the request, the staff member updates the workflow, triggering the application to notify the original citizen of its completion.
The implementation and software costs are estimated to total $1.21 million over the first five years. It is also estimated that using the Accela Civic Platform will save the RMOW more than $1 million in the first five years. Savings will come through more effective and timely management of the municipality’s assets, such as sewer and storm water systems.
Enabling the public to engage with their government both when and how they so choose will help the RMOW extend the life of infrastructure by catching and responding to issues early.
The improved communication between citizens and the municipality will also help the RMOW gain deeper insight into community issues, increase resident satisfaction, and achieve future cost savings on service delivery through the archiving and management of customer service data.
Avocette has 15 current and completed Accela engagements, and more than 25 Accela Consultants based throughout North America.